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Data protection is of a particularly high priority for the management of the Webengen Studio (hereinafter referred to as “Website”) and projects and services related thereto.
When the processing of your personal data is necessary and if there’s no basis for such processing, we will obtain your consent.
Processing of personal data, including your name, address, email address, or phone number will always be in line with the General Data Protection Regulation (GDPR), and in accordance with UK data protection regulations applicable to Webengen Studio.
Via this data protection declaration, we are informing the general public of the nature, scope, and purpose of the personal data we collect, use, and process. Furthermore, you are informed, by this data protection declaration, of the rights to which you are entitled.
As the data controller and data processor, Webengen Studio has implemented numerous technical and organizational measures to ensure complete protection of your personal data through the Website. Since Internet-based data transmissions may have security gaps, absolute protection is not guaranteed. This is why, every data subject is free to transfer personal data to us via all available means, e.g. by email or phone support.
Name and Address of the controller
Controller for the purposes of the General Data Protection Regulation (GDPR) is:
22 Fisher Str.
What types of information does Webengen Studio collect?
We collect certain information about visitors and users of our websites.
1) Information that we obtain from vendors
Name, company name, address, email address, phone number(s), payment details, the responses you give to the surveys initiated for research purposes, and support queries.
This info is used to provide you with and/or improve our services; for example, paying commissions, verifying your identity, contacting you, providing you with advertising and marketing materials, and invoicing you. We’re using this information to make sure that we comply with the legal requirements.
2) Information that we obtain from users and clients
Names, member names, email addresses, phone numbers, other contact details, information about your computer, your visits to and use of this website (including information about your browser, IP address, general location by your browser), responses to the surveys initiated for research purposes, payment details, transaction details, support queries, web analytics data, information that you provide when you fill in forms on our websites.
We may use this information to respond to your requests or correspondence, to provide customer service (or for statistical purposes), analysis for management purposes in order to administer the website, improve products/services, send technical notices/updates, security alerts, changes in policy notifications, administrative messages, so we could prevent fraud, breach of policies/terms, and threats or harm.
3) Information that we obtain from our partners
Name, company name, website URL, phone number(s), address, business type, email address, and information from merchant processors like PayPal email address or ID, etc. We use this information to work with you, confirm your identity, contact you, pay you and screen for risk, fraud, or other similar types of issues, to send you technical notices, updates, security alerts, information regarding changes to our policies, and support and administrative messages.
4) Information that we obtain from website visitors
The device type and browser you are using, network connection, IP address, information about the cookies installed on your device, support queries, and web analytics data. Also, we may collect personal information submitted by you via any feature available on any of our websites.
5) Information that we obtain from users who referred to chat support
Name, email address, information about the device and browser you use, chat transcript, and other personal information you provide us during our chat. We may request additional documentation from you during our chat to verify your identity.
Even though we’re collecting personal information directly from you, occasionally we may collect certain information about you from other sources.
1) Financial and/or transaction details from payment providers (in order to process the transaction).
2) Third Party Services like Google, Facebook, Twitter may provide us with certain information about you when you link/connect/login to any Third Party provider. The amount of information may vary and can be/is controlled by that service provider or by you via privacy settings controls available in the account settings of that service provider.
3) From Third Parties we may obtain demographic data, fraud detection information, combine it with the info we have about you, to confirm your identity, these can be identity verification services used for fraud warning purposes.
How does Webengen Studio use personal information?
1) Your information is used when we need to define your identity to ease the processing of transactions happening on any of our websites, for example when you purchase items from our catalog.
2) Other legitimate interests may include:
a) providing you with the services described on any of our websites;
b) verifying your identity when you sign up for Webengen Studio and/or any platforms related to thereto;
c) providing support services;
d) sharing company news and websites/services updates;
e) checking your actions on our websites to identify potentially fraudulent activity and to ensure compliance with the user terms that apply to the websites;
f) respond to your comments or queries on our websites, ask for your feedback or opinion via surveys;
g) managing legal/operational affairs including, risk management related to content and fraud matters;
h) improving our products and services.
3) When you give us consent:
a) to provide you with marketing information as for products and services which may be interesting for you;
4) For multiple purposes required by the law.
5) For granting court of law, law enforcement authorities, government requests or any other occasions that may relate to investigations.
Make sure your information is safe and secured. We’re not responsible if you try to circumvent privacy settings on our websites. In case we give you the password to certain parts of our website you’re responsible for keeping it safe. You must not share it with Third Parties, especially comments, questions area since these areas can be viewed by any user of our websites.
How can you access and manage your personal information?
All personal information that we collect about you is available in your account or in our servers and available for you on demand. You have the right to make all the necessary edits and corrections of any errors available in this data.
You can receive your personal information in a structured, machine-readable format, erase it, or restrict its processing, also you can object to the processing of your personal data based on a set of our legitimate interests, such as profiling for direct marketing, and cases where we’ve asked for your consent to process your data.
There’s a number of situations when these rights can be limited, there’s a number of cases when we can retain your information after you withdraw your consent.
Cases where we may require your personal information to be compliant with legal or contractual obligations. If you don’t provide us with such data we will not be able to manage relationships with you. In all other cases providing requested information can be optional.
If it happens that you have some unresolved concerns you have the right to complain to the data protection authorities.
Marketing choices regarding your personal information
In case we have your consent we will send you marketing materials that will include information about products, services, and discounts that may be interesting for you.
If you decide not to receive such email notifications you can easily opt-out using the unsubscribe option or contact us via email.
Webengen Studio and all websites of our partners are using cookies to analyze user behavior, gather demographic info about our user base in general. A cookie is a small file that’s placed on your device when you visit any website. Using the browser settings of your device you can use the cookies, in case you disable those you can limit certain features on our websites.
Another technology we’re using is Web Beacons. It’s required to track your use of our website, on occasions like email promotions or newsletter use. The data we collect via web beacons allows us to track the number of users who opened our newsletters. Also, web beacons help us to understand the behavior of our customers, members, and visitors.
Google in its turn uses this data to evaluate user behavior in general, compile reports for site managers as well as providing data to services relating to website activity and internet usage. Google may transfer various data to Third Parties where required to do so by law, or where such Third Parties process the information on Google’s behalf.
Google Analytics is explained under the following link https://www.google.com/analytics/.